Patient and customer reviews are one of the key driving factor of our success. We take any grading less than FIVE stars as an indication of our failure and we automatically create an internal complaint ticket for that review. Our aim is to turn each negative feedback into a positive and we actively liaise all such patients and customers to achieve such aim.

Five star independent reviews

Our Review Process

We carry out detailed service reviews as well as our standard reviews where we invite our clients for feedback.
This is done via our independent clinical management system partner (Pabau).
We also request patients to give us their feedback via Google and Feefo.

We strategically partnered with an innovative start-up (https://thereview.site) who combine all our reviews and independently audit them to verify their authenticity and drive our digital marketing plan.